Approvd is a member of Financial Services Complaints Limited (FSCL), an independent, not-for-profit external dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL provides an impartial and independent service for resolving complaints.
If something has gone wrong, we want to know. Please email info@approvd.co.nz
outlining what has happened and how you would like the matter resolved.
If available, include any relevant documents or correspondence to assist us in reviewing your complaint. Once received, we will acknowledge your complaint within 1-2 working days, gather and assess the relevant information, and provide a response within 20 working days.
If we are unable to reach a resolution, you may refer the complaint to Financial Services Complaints Limited (FSCL). Their service is free of charge and they will independently review and help resolve the matter.